Q1: Is it actually warm enough for winter?
A: Yes! The premium insulation keeps you cozy down to 30°F (-1°C). Most customers wear it as their primary winter jacket with just a sweater underneath.
Q2: How does the sizing run?
A: True to size with an intentionally relaxed fit. Order your regular size for the designed oversized look, or size down if you prefer more fitted.
Q3: Why full-zip instead of pullover?
A: No more broken zippers, chin hitting, or bulk when open. The full-zip gives you ventilation when needed while the pullover design is faster to put on and more flattering.
Q4: How do I wash it?
A: Machine wash cold, tumble dry low with a tennis ball to maintain fluffiness. No dry cleaning needed – it's designed for real life.
Q5: What if it doesn't fit?
A: Free exchanges on sizing, and our 30-day return policy means you can actually wear it and make sure it works for your lifestyle.
Q6: Is it worth the price vs cheaper options?
A: Premium materials mean it lasts 5-10x longer than budget alternatives. At less than $1 per wear over one season, it's actually the smarter investment.
Q7: What's the return policy?
A: 30 days risk-free, even if you've worn it. Free exchanges for different sizes. We want you to be completely happy with your purchase.