Refund policy

30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility
To be eligible, your item must be in the same condition that you received it—unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Start a Return
The fastest way to start a return is through our portal: auvora.co/apps/parcelpanel-returns.
You can also email us at info@auvora.co with your order number.

Return Address (only after approval)
Please do not send items back without initiating a return first. If your return is accepted, you’ll receive a return shipping label and instructions.

Shipping Costs

  • Original shipping fees are non-refundable.
  • If your item is defective, damaged, or we sent the wrong item, contact us first so we can make it right.

Damages & Issues
Please inspect your order upon delivery and contact us immediately at info@auvora.co if the item is defective, damaged, or you received the wrong item. We’ll evaluate the issue and provide next steps.

Exceptions / Non-Returnable Items
We cannot accept returns for:

  • Perishables (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards (final sale)

Exchanges
The quickest way to get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement.

EU 14-Day Cooling-Off Period
For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition (unworn/unused, with tags, and in original packaging) and include proof of purchase.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@auvora.co.